Employee Turnover Problems?
Having Effective Hiring & Onboarding Processes can make a big difference.
Have you had too much turnover this year? Losing just one great employee is too much and can damage your culture.
When investigating why sometimes your company can seem like a revolving door, I always start at the beginning of that Employee’s Journey….I call it the “Teammates Journey”. This is your first impression when hiring someone!!!
First: I check to see if you have an effective hiring process. This covers everything from writing a job description, deciding what success looks like for the role and how it will be measured.
Second: I look to see if you have a good Onboarding Process. Notice how this is separate from the Hiring Process. That’s because hiring someone and welcoming them into your company are two completely separate things and two different times and both deserve unique attention to detail.
A checklist always comes into play here or you miss things like logins to software, introduction to the team, and company announcements that make them feel welcome. Onboarding ALWAYS should include “Orientation” the owner or manager reviewing the company policies and how you operate together as a team and what role they play in delivering products or services to your customers.
Set Goals and mini-reviews for the first 30, 60 and 90 days 6 months and annual. Good communication and feedback are key and especially in the first year. You can never over do it.
And lastly: Do you have a Training Process? And no, I’m not talking about a 1-Day ride along or sitting for an hour with another person in that department. I’m talking about full training from start to finish on all the processes they need to follow, understanding their responsibilities and what’s expected of them.
Research shows that having these 3 processes done right means it can easily cut turnover by 64%.
Do you have all 3 processes or more when it comes to onboarding new teammate Learn more about leadership training & CEO Coaching in the Kansas City area and around the U.S. for better processes to help with these kinds of issues that can hinder your growth and damage culture.